Welcome to help and support online

Here you will find quick answers to the most frequently asked questions.
We are constantly updating and adding to this section with the most commonly asked questions and would appreciate your assistance in doing so. If you do not see the answer to your query below, simply click on the link below and email us your query directly.

If the answer to your query is not below and you would like to get the answer immediately, please call our customer care line on 085 120 or email us at info@leo.na.

How To.......

Add more airtime

Always keep yourself on top of the game by recharging your prepaid account at any of the friendly leo™ shops or distributors in any of the following convenient ways:

• Scratch cards

  Create an SMS and enter the recharge PIN found on your scratch card and send it to 124, and you’re recharged!

• Virtual cards – you get your recharge pin via a print out

Create an SMS and enter the recharge PIN found on your Voucher print out and send it to 124 and you’re recharged!

• E-refill - a friendly leo™ employee sends your airtime directly to your phone

  Go to any leo™ Shop or Distributor and give your number and the amount of airtime you want to buy. Your airtime will be send directly to your phone

Subscribe to leo20

Make sure you have N$20.00 balance or more in your account,then Simply Dial *330*1# to Subscribe

Subscribe to leo50

Make sure you have N$50.00 balance or more in your account,then Simply Dial *320*1# to Subscribe

Subscribe to leo BusinessLite

Make sure you have N$150.00 balance or more in your account, then simply Dial *310*1# to Subscribe

Send a Please Call Me Request

Leo Please Call Me Service is a valuable service that allows leo™ customers to send a PleaseCallMe message when they run low on airtime, with an attempt to prompt the recipient to call them back.

• To send the Please Call Me request, Simply Dial *150*friendMobileNumber#  example (*150*08555…..#)
• You can send up to 5 free Please Call Me Request per day
  
  

Access my account balance

• Prepaid

  Dial *100# or Dial *101*1# for detailed balance information

• Control Chat

  Dial *100# or Dial *101*1# for detailed balance information

• Postpaid

  Dial *124# or Dial *124*1# for detailed balance information